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Aeromexico reviews, is their service good or bad?

Are you curious about the service of Aeromexico?, come to see the reviews we have prepared after flying many times with this Mexican airline

On several of our trips to cross the puddle to Mexico, we have used this airline. After having tried it on very varied occasions, both on intercontinental and domestic routes, we have decided to bring you this article with the reviews of Aeromexico flights in economy class.

Flying on Quetzalcoatl airplane

Our flight experience with Aeromexico with reviews for each point


A problem that sometimes happens to me, is that when making the reservation in which there are flights with KLM, later to make the selection of seats I have to communicate with them through the airline’s website or its social networks.

With boarding passes, we arrive at the airport to make baggage drop. No problem at this point.

Good news: if you’re just passing through Mexico from any other country, you used to have to pick up your luggage there to go through customs and then put them back on the baggage carousel.

It’s no longer necessary, and they will arrive at your destination.

What should I do if I have a long layover at the Mexico City airport?

If you have a night stopover at the Mexico City airport, there are several hotels around the airport for the night. But if you definitely do not want to leave the airport, there is the option of the NH Collection Mexico City Airport T2.

We stayed there on an occasion that our connection was from 3 am to 1 pm, and we had a restful sleep.

🤩 Book your hotel at Mexico City Airport

What should I do if my flight arrives or departs from Terminal 1?

Nowadays, there are domestic flights that arrive and depart from Terminal 1 at Benito Juárez Airport in Mexico City, and to avoid having to go through security again when changing terminals, Aeromexico offers COBUS buses for travelers to use.


On intercontinental flights, it starts in a timely manner in all cases. The same does not happen on domestic flights in which several times there were delays for boarding, nothing exaggerated either, half an hour at most. To board, they are calling passengers by the group marked on their ticket.

Something else that we have heard on many domestic flights is that they ask for volunteers to give up their seats because the flight is overbooked. This is a despicable practice that airlines engage in, betting that a percentage of travelers will not show up. In the end, flights are packed and someone ends up not being able to fly.

Remember that if something like this happens to you, you have to demand your rights, as the airline must compensate you.

Delayed or canceled flight?
The airline could owe you up to €600 for the cancellation or delay of your flight, claim your compensation here.


Some of the sections of these Aeromexico reviews are split into economy long haul, economy domestic and business domestic.

Economy Intercontinental flight

In the intercontinental flights that we have taken lately, the configuration in economy is 3 – 4 – 3, but in the last rows there are some seats of only two. When I make the reservation, if the plane is the Dreamliner that we’ve already flown with on the Paris-Mexico trip, I hurry to reserve these seats of only two. It is much more comfortable.

The legroom is pretty decent in this plane and if the one in front comes to rest the feeling of invasion of space is less unpleasant.

I liked the windows in the Dreamliner a lot, they don’t have the classic plastic lid to open and close, but they polarize using a button. This avoids the annoying moment when the crew ask passengers to “open the windows” since they can take control of these and open them automatically at the time of landing.

Window that changes color

Another thing that I liked about this plane is that when taking off they use a dim, but very pleasant light, to at the same time obscure the cabin, but that is not as annoying as the total darkness of the night takeoffs.

Dim light in the cabin

Economy domestic flight

On domestic flights, seats are arranged in a 3-3 configuration, although on some routes, such as Mexico City to Merida or Campeche, we flew on planes with 2-2 row configurations.

Be careful if you end up sitting in the last or second-to-last rows on domestic flights. The last few times I flew in these rows, the overhead bin space was not available. This means that you will only be able to use the space under the seat in front (or struggle to put it somewhere else).

Welcome kit

With Aeromexico, on intercontinental flights, there is a mini bag of ammenities. A candy and an eye cover comes.

Beverages and food

Economy intercontinental flight

There are two food options. When serving the food, they tell you the options, and you have to decide right away. In a matter of taste, I don’t complain, it was fine. Well, like any plane food. As for drinks, they have enough options, such as juices, sodas, spirits, wine.

A curious fact: with Aeromexico, even in Economy, you can have metal cutlery. It can be a silly thing, but I like to take this into consideration when I do this kind of reviews, so Aeromexico got a point.

After the meal, the crew will offer you tea or coffee.

Economy domestic flight

On domestic flights, they will offer drinks and snacks such as cookies or peanuts. So better not get on the plane with hunger.

Actually, on a return flight from Campeche, I had a very unpleasant incident because they don’t serve food on these planes. The flight was supposed to depart at 6 in the morning, so I couldn’t have breakfast. But calculating the time, I was supposed to arrive in Mexico City right on schedule to look for a good breakfast.

It turned out that the flight was delayed so much that we arrived in the capital very late, and on the flight they only gave us the classic cookies, which made me feel very sick. Fail for not having food, even by paying for it. 

Onboard Entertainment

Intercontinental flight

In each seat, we have an individual entertainment screen. In them, we had a good selection of movies to spend the long hours of flight. Also, there are flight maps. An interesting point is that on the screen there was a USB output, very useful for charging the phone.

Knowing that you will have a good number of movies at your disposal to pass the time, you can consider this option and put into practice the tips to deal with the long flight ahead.

Entertainment aeromexico

Domestic flight

On domestic flights, there is usually no individual entertainment screen. What they do is open several general screens and provide headphones in case one wants to follow the movie or program being broadcast.

But on a flight from Mexico-Merida we found a plane that had individual screens, although they did not provide headphones.

Safety video

All normal, they give the instructions in Spanish and English. Well visible to all passengers.

Safety instructions

Bathroom conditions

At this point, there are no complaints, during the entire flight they were clean and with basic items, such as soap and paper, always available.

Support through social networks

They usually respond quickly to questions and perform operations on the reservation if they can. In my case, I used this medium to make the selection of seats when the website does not allow it.

Stopover at Mexico City airport

In the airport of the City of Mexico, you can spend time in the different restaurants and shops of the terminal. For me there is a handicraft shop of which I am already a client, every time I stop there I buy something. In addition, as I mentioned before, it has a hotel inside terminal 2 for night stopovers.

Keep in mind that even if you only have a connection at this airport and are not going to stay in Mexico anyway, you have to go through migration.

🤩 Book your hotel at Mexico City Airport

Migration line

Premier Lounge of Terminal 2

On some of the trips we have had the opportunity to use this lounge which has different areas: some with more privacy than others. There are power connections, all kinds of drinks (coffees, beer, wine, water, juices, etc.), they have a buffet with various snacks. If you do not feel like going to serve the drink yourself, or do not have it in free service like the cappuccino, for example, simply ask one of the waiters that circulate throughout the lounge. Anyway, spending hours here becomes very bearable.

To enter: simply present your boarding pass, if you travel in business class (premier), you have the status Elite Plus or higher, you can enter without problem.

UPDATE: According to what SkyTeam tells us, it is assumed that having the Elite Plus status you can access all the lounges of the alliance, but with Aeromexico IT’S NOT LIKE THAT. Keep in mind that if you make a purely domestic flight, you will not have access to the lounge. We knew it when we wanted to enter. The truth was very unpleasant, but now we know.


We usually arrive on time at our destination, hopefully it will stay this way with this airline.

If you have a day available in Mexico City between two flights, here are some suggestions of places you can visit (not all the same day, you have to choose):

Aeromexico general reviews

This airline generally leaves me with a good taste in the mouth, in the business class of domestic flights I can’t even compare since we haven’t traveled like that on other airlines. But on Economy-class transcontinental flights, I would place it above several of the other airlines I have traveled with. But it is something very personal, I have to admit, since for me, it is very pleasant to feel that I am in Mexico since I got on the plane, but of course, I appreciate that feeling for the fact of living outside my country.

If you would like to add something to these Aeromexico reviews, don’t hesitate to comment on the section down below.

Here there are other airline reviews we have made:

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Olga Grijalva

Olga is a traveler and travel content creator with 17 years of experience. Her goal is to share useful information to help you plan your adventures. She has visited more than 40 countries and is excited to share her experience with you.